In 1970 I had only two rooms, and no secretary or receptionist, and I had to open the door to the patients, write all the repeat prescriptions, which I used to leave outside in a box, and also the referrals when I used to write the information for the patient on a letterhead paper and give it to them to take it to the hospital and make an appointment. Since then the changes that have taken place in the bureaucracy of General Practice are phenomenal.
My daughter is a doctor too now and I told her, ‘Please make sure you always treat the patient in an empathic way.’ Whatever I would do for myself when I am in pain, I will do the same for a patient and I want her to do the same for her patients. In this case you cannot go wrong and most of the rules of the GMC are covered by this one sentence, ‘Treat the patient as you would like to be treated yourself.’ You do not need to read 20 books, you just have to remember your responsibility to attend to whatever problem the patient brings to you, which sums up my 40-plus years of work as a GP and if I were reborn I would still want to be a doctor.
My wife Greta, is a nurse and she used to help me as a practice nurse. When she came to the surgery there were times when she brought Samina with her to help her with bits and pieces. To begin with I did not drive and when I did night visits, Greta had to drive, and Samina had to get up and come with us.